FAQ

SHIPPING & DELIVERY TIMES
 As all pieces are original and made to order, please allow between 5 -10 business days for deliveries within the UK.  All local orders include tracking.

Framed pieces will be delivered free of charge within the UK. All interstate and international orders will incur an additional shipment fee once payment is made.

International orders are sent by Registered Post with tracking. Items that are non-trackable are not the responsibility of Franck Tawema and will not be accountable for lost items. Estimated delivery on these items are between 10 - 21 business days from shipment date.
 

FRAMING

I recommend a simple and thin black or white frame. All of my pieces are sold unframed but if you would like it framed send me an email as I am more than happy to frame them (A small additional charge will be added).


WHAT IS AN ORIGINAL ARTWORK?

An original artwork is a one off piece hand-made or by Franck Tawema. It is hand-signed by Franck and is entirely individual. Given the hand-done nature of original artworks nuances can be expected, this is what makes the artwork unique. 

RETURNS

Although generally I do not offer refunds if you have simply changed your mind, please do inform me by email within 24 hours of receiving your artwork if for any reason you are unsatisfied with your purchase and I can work to resolve your concerns.

PRIVACY/SECURITY

Paypal is the most secure way of shopping online. When you purchase using Paypal, a buyer's information is 100% secure and is not shared with the seller. None of your information can be used outside of this site and credit card details are not collected.